Welcome to Ventoro Trips. By accessing or using our platform, you agree to be bound by the following terms and conditions. Please read them carefully before making a booking.
1. Platform Overview
Ventoro Trips ("we", "us", "the Platform") is an online marketplace that connects tourists and visitors with local tour operators and experience providers ("Partners") in the Istria region and broader Croatian coast. We facilitate the discovery, booking, and payment for local trips, tours, and activities. Ventoro Trips does not itself operate tours — we act solely as an intermediary between you and the Partner providing the experience.
2. Booking Terms
When you book a trip through Ventoro Trips, you enter into a contract with the Partner who provides the experience. Your booking is confirmed once payment has been successfully processed. You will receive an instant email confirmation with all booking details, including the meeting point, time, and any special instructions. Please review your booking confirmation carefully and contact us immediately if anything is incorrect.
3. Payment
All payments are processed securely through Stripe, a PCI-compliant payment processor. We accept all major credit and debit cards. All prices on the Platform are displayed in EUR (€). The total price you see at checkout is the final price — there are no hidden fees for customers. Ventoro Trips charges Partners a commission of 15–20% per completed booking, which is already included in the listed price.
4. Cancellation & Refund Policy
You may cancel your booking free of charge up to 24 hours before the scheduled start time of the experience and receive a full refund. Cancellations made less than 24 hours before the start time are non-refundable. If a Partner cancels the experience (e.g., due to weather or safety concerns), you will receive a full refund or the option to reschedule at no additional cost. Refunds are processed to the original payment method and may take 5–10 business days to appear on your statement.
5. Partner Obligations
Partners listed on Ventoro Trips agree to: provide accurate and truthful descriptions of their experiences, including photos, duration, inclusions, and any physical requirements; arrive on time at the designated meeting point and deliver the experience as described; provide all necessary safety equipment and comply with local regulations and safety standards; hold valid licenses, permits, and insurance required for operating their activities; communicate any changes or cancellations to both Ventoro Trips and the customer in a timely manner.
6. User Responsibilities
As a user of Ventoro Trips, you agree to: provide accurate personal and contact information when making a booking; arrive at the designated meeting point on time — late arrivals may result in forfeiture of the experience without refund; follow the instructions and safety guidelines provided by the Partner and their guides; behave respectfully toward guides, other participants, and the local environment; inform the Partner of any medical conditions, allergies, or physical limitations that may affect your participation.
7. Limitation of Liability
Ventoro Trips operates as a marketplace and booking platform. We are not the provider of the tours, trips, or activities listed on our platform. While we carefully vet our Partners, we do not assume liability for any injury, loss, damage, delay, or dissatisfaction arising from the experiences provided by Partners. Our liability is limited to the amount you paid for the booking through our platform. We strongly recommend that all travelers carry appropriate travel and health insurance.
8. Intellectual Property
All content on the Ventoro Trips website — including but not limited to text, graphics, logos, images, design elements, and software — is the property of Ventoro Trips or its content providers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this platform without our prior written consent.
9. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically.
10. Contact
If you have any questions about these Terms & Conditions, please contact us at:
Email: info@ventorotrips.com
Ventoro Trips, Poreč, Croatia